Frequently Asked Questions
What is LittleBird?
LittleBird is a one stop shop for families to find the best things to do, see and buy together. We sell experiences and products which are a mix of full price and savings. We also feature free events for families to take part in.
Do I have to pay to be a LittleBird member?
Lots of our offers are available for free, but for Family Pass offers you will need to purchase a Family Pass. You can start a Family Pass trial for only £1, which gives full access to these offers for the trial period.
If you need to contact us, you can either phone us on 0207 332 6439, our office is open Monday to Friday 9.30 AM to 5.30 PM or alternatively you can email us at firstname.lastname@example.org
How does Littlebird offer the savings it features?
The savings that we feature are often for a time limited period of time, this is how we are able to offer very competitive prices.
An item I saw on LittleBird is not available anymore, why is this?
Some of the experiences and products we feature are available for a specific amount of time, this is indicated by the timer shown under the Buy Now button.
Purchasing and Payments
How do I make a purchase on LittleBird?
All purchases are made from the details page for an experience or product, once you click the Buy Now button you will be taken through a secure checkout process where you select the options for your purchase.
What happens after I make a purchase?
After your purchase is complete you will receive an Order Confirmation via email. You can also view your purchase in Your Purchases which is found in Your Account.
How do I know what I need to do next?
Details of what to do next will be displayed on your Order Summary found in Your Account > Your Purchases.
Can I visit on the same day that I purchase?
This depends on the venue, for some places you can Buy and Go, for others you need to select a date and can only visit from the next day.
What payment methods do you accept?
You can pay by Debit Card (Visa and Mastercard) or Via Paypal
Can I purchase multiple items on Littlebird?
We do not have a shopping basket on either our desktop or mobile website. Once you have entered the checkout process you need to complete that purchase then make your next purchase separately.
I cannot see the purchase on my bank statement, when will the money be taken from my account?
Your card is charged as soon as you make a purchase via our website. It can sometimes take a few days for the purchase to be shown on your statement. If you're not sure if your booking has been successful check for an Order Confirmation email and in Your Account > Your Purchases.
I have not received a confirmation email, what should I do?
If you have not received a confirmation email it is likely that your purchase has been unsuccessful. If you contact us either by phone on 0207 332 6439 or email email@example.com we can check the status of your purchase for you.
How is my payment information secured ?
We use the secure payment gateway Braintree to encrypt all our transaction information.
Purchasing Experiences and Days Out
I would like to choose my seats.
If it is possible for you to choose your seats it will be indicated in the Things You Should Know. However for most of the events we sell the seats are allocated by the event organiser.
What does it mean if the event is described as having unreserved seating?
If an event has unreserved seating then this means that the seats will usually be allocated on a first come first serve basis by the event organiser.
I have booked a seated event and would like to change my date
We will always try where we can to accommodate changes to bookings. However changes to dates and seating depend on availability and are down to the discretion of the event organiser.
What to do after you make a purchase
I am not sure if I need to redeem my purchase, what should I do?
Not all purchases need redeeming. Please check your Order Summary for details on what to do after you purchase. Your Order Summary can be found in Your Account > Your Purchases when you are logged in.
I forgot to redeem my purchase, is it possible to get it extended?
Redemption extensions are at the discretion of the supplier. But please do contact us we will always do our best to help.
Refunds, Delivery and Postage
I have changed my mind, can I get a refund?
Obtaining a refund for a purchase is made at the discretion of the supplier. If you do require a refund please get in touch and we will contact the supplier for you.
My debit card has expired, can I still get a refund?
On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems or discrepancies. Most of the time, if you've had a replacement card for the same account the refund will go into your account anyway and you won't need to do anything.
If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 10 working days, please contact the card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account.
My refund is not showing on my bank statement, what should I do?
If you cannot see your refund please contact us so we can clarify the status of your refund.
Which method of delivery is used?
The delivery method of products are decided by the supplier. This can vary from Royal Mail, Courier or Tracked Courier. This is clearly communicated on the product detail page before you purchase.
Can I amend the delivery address after I have made my purchase?
If you would like to amend the delivery please contact us as soon as possible so we can pass the new details onto the supplier. We cannot promise it will always be possible to amend this however.
Do I need to pay for postage?
If payment for postage is required this will be clearly communicated on the product detail page and on your Order Summary as you go through the checkout process. The cost of postage depends on the item that you are purchasing. The postage will either be free, a flat fee or per item.
The event I bought tickets for has been cancelled what do I do?
If an event has been cancelled by the event organiser we will automatically organise a full refund for you.
I have received the product I bought but it is damaged, what do I do?
All products we sell are supplied by third party suppliers. If a product is damaged please contact our customer services and we will advise you what to do next.
I have not received the product which I bought?
All products are sent by the suppliers we work with. Please contact our customer services and we will contact the supplier on your behalf to find out it’s estimated delivery time.
The purchase I want to make is a present, can I get it sent directly to that person?
Yes, once you are in the checkout process you will be asked for a delivery name and address, here you can specify the recipients details. You cannot however gift tickets to another person as these are sent via email directly to the email address you registered with us.
Managing Your Account
How do I Log In?
To Log In to your account, click on the top right of the screen Join | Login, if you are already logged in it will say Your Account.
Where can I view my purchases?
You can view all Your Purchases directly in the Your Account once you are logged in.
I want to access my confirmation of purchase?
Your confirmation of purchase is your Order Summary which you can view in Your Account and also in your purchase confirmation email.
I would like to change my personal details
You can edit your personal details in Your Account > Your Details.
I have forgotten my account password, what should I do?
If you have forgotten your password, click here and you will be able request a new one.
I would like to change the email notifications, where do I do this?
You can change your email notifications within Your Account > Your Notifications, here you can decide which emails you want to receive and also unsubscribe.
I have subscribed to your emails but I am not receiving them
If you are not receiving our emails please ensure you have added firstname.lastname@example.org to your safe sender list in your email program. Please check your spam or Junk folders as sometimes they are put there. Also move your emails from the Promotions tab in Gmail to the Primary Tab to ensure you can view them.
I need to remove / edit / update my payment information
To change your payment details go to Your Account > Your Details, here you can delete or update your payment information.
Suppliers and Businesses
I would like to feature my business on LittleBird, how does I do this?
If you are interested in featuring your business on LittleBird we would love to hear from you. Please email email@example.com
I would like to be featured in the Top Ten Things This Weekend
If you would like to be featured in our Top Ten Things This Weekend then please email firstname.lastname@example.org.
I would like to receive a media pack with costs to advertise on Littlebird
If you email email@example.com with Media Pack Request in the Subject Heading we will send one to you via email.